If your guest encounters a “Browser Issue Detected” message during a recording session, it indicates a problem with the browser that could interfere with the session. This guide provides step-by-step instructions for hosts to help guests resolve the issue and continue recording without interruptions.
Step-by-Step Troubleshooting:
1. Refresh the Browser
• Ask your guest to refresh their browser by clicking the Refresh button on the popup or using the shortcut:
• Windows/Linux: Press Ctrl + R
• Mac: Press Command + R
• This often resolves temporary browser issues.
2. Close and Reopen the Browser
• If refreshing doesn’t work, ask the guest to close their browser completely and reopen it.
• They can then rejoin the session by clicking the original invite link.
3. Switch Browsers
• If the issue persists, ask your guest to switch to a different supported browser:
• If they are using Google Chrome, suggest trying Microsoft Edge.
• If they are using Microsoft Edge, suggest trying Google Chrome.
• Both browsers are fully supported for Boomcaster and can help bypass the problem.
4. Reboot the Computer
• As a last resort, ask your guest to restart their computer.
• This step resolves lingering issues with system resources or network connections.