Step-by-Step Troubleshooting:
1. Disconnect and Reconnect the USB Device
• Ask the guest to unplug their USB microphone or camera from their computer.
• Wait a few seconds, then reconnect the device to a working USB port.
• Confirm the device is detected by their computer before returning to the studio.
2. Close and Reopen the Browser
• Instruct your guest to close their browser completely and reopen it.
• They can rejoin the session by clicking the original invite link.
3. Select Another Device from Settings
• Ask your guest to open the Settings menu in the recording studio.
• Have them select a different microphone or camera from the dropdown menus for Audio Input or Video Input.
• This may help bypass the issue.
4. Reboot the Computer
• As a last resort, ask the guest to restart their computer.
• This will reset all USB connections and resolve most hardware conflicts.